WorkPlace Mentor Troubleshooting Guides

If this happens
(or you see this message):

It may mean:

Try this:

Can’t enter user name during installation/setup “Errors occurred during update, Please refer to Log.”

This message will appear if the database becomes “Read-Only”, which may occur during a network installation. Verify this by going to the “wpm.log” file. If this is the problem, you will see this statement: frmPerson.CmdOK Click : - 2147467259:6 * [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query. *.

Access the database on the server, right-click on the database icon, select Properties, remove the checkmark next to “Read only”. Click Apply, then click OK. You can then click on the WPM icon and continue with the Setup process.

Error Opening Alternate mdb “Database may be in use by you or another user”.

This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.

Either click on any “Edit Existing” button, and then close the Load Records window and try again or make sure no one else is logged into the database and try again.

Error Opening Alternate mdb “Database may be in use by you or another user”.

This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.

If it still does not allow you to open alternate database. Close WPM and then relaunch it. Log in with the Admin password. You should now have no difficulty opening a different database.

Error Opening Alternate mdb “Database may be in use by you or another user”.

This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.

If it STILL does not allow you to open alternate database, something has been corrupted. Save your database to a location OUTSIDE the WorkPlace Mentor folder. Uninstall WPM and then REinstall the software. Don’t forget to move your database BACK to the WorkPlace Mentor folder.

Forgot Password or Incorrect Password

Someone forgot the password.

If a GENERAL user forgets the password, they should get it from their ADMINISTRATOR. If the Administrator forgets their password, call VRI for assistance.

Networked WPM is slow.

Networked WPM operates slightly slower than non-networked software because multiple people are acting on a single database.

Be patient.

Screen freezes when you try to open the data collection forms.

If you have not accepted the Adobe Acrobat licensing agreement, your screen may become unresponsive when you try to open these forms.

Go to the Windows Task Manager and close down the WorkPlace Mentor program. Click on Acrobat reader and accept the license agreement displayed onscreen. You can then open WPM and access your Data Collection Forms.

None of the Vital Information reports will generate.

This will occur if there is another software program that uses certain versions of Crystal Reports installed on the computer.

Save your database to a location OUTSIDE the WPM folder. Uninstall and then Reinstall WPM.

Job Analysis R&O and VI reports won’t generate

Check the job title. If the user clicked “ENTER” in the Job Title field, strange characters will be saved in the title. These characters will prevent the reports from being generated.

Change the Job Title. You CANNOT have a Job Title with a “Hard return” in it.

Profile Match Preference Compatibility VI report won’t generate

Check the Observational data field for item J83 in the Job Analysis. If the ENTER key was used during data entry, you will not be able to generate this report.

Remove any Hard Returns from the Observational Data field for the Job Analysis item J83.

In the Instructional CD, the audio starts and then stops before end of presentation

This occurs when you try to run the CD on a PC that has less than 128 MB of RAM.

Install the Instructional CD on a computer with at least 128MB of RAM.

The Instructional CD won’t allow you to create new users

When you try to create a new user (using a name that you KNOW to have not been used already) and the system tells you that the name selected is already in use. Your database has been corrupted.

Delete the SmartLearn folder (typical path: C/Windows/System32).

WPM Slideshow on Putting the Model in Motion CD doesn’t have audio or video

This occurs if the WPM Slideshow folder is not copied to the root C drive.

Put the Putting the Model in Motion CD into your CD drive. Click on My Computer. Click on the CD drive to view the contents. You should see a folder “WPM Slideshow”. Right-click on the folder and copy the entire folder directly into the C drive on your computer. It cannot be placed into any other folder on the C drive. It must be DIRECTLY on the MAIN C DRIVE.