Technical Support

Technical Support for CareerScope v10 covers the following topics:
Installation
Using CareerScope
CareerScope Assessment Tasks
Transferring Administrations (Metered Customers ONLY)
Other (Printing/Audio/Spanish/User Guide)

Installation

Q: How do I install CareerScope v10 to best meet my organization's needs?
A: Download images that illustrate the different configurations for CareerScope v10 installations. You can also refer to your Start-up Guide for written directions.
If you are not installing v10, refer to your Start-up Guide for directions.
If you do not have your Start-up Guide, visit our User Guides to access downloadable Start-up Guides for the last few versions of CareerScope.

Q: I uninstalled my old version of CareerScope but still get a message stating that a previous version has been detected. What should I do?
A: Some components may not have been removed during your uninstall.
1. Check the local and/or network drive(s) where CareerScope was previously installed and make sure that all of the CSCOPE and/or CSCOPE_Transactions folder(s) were removed. If either of these folders is still on your system, delete them. If that doesn't solve it:
2. Contact your IT department to check the registry. If the old VRI key is still there (HKEY_Local_Machine\Software\VRI), it should be deleted.

Q: Installation order for Shared Management Systems (Metered Customers only)
A: From a local workstation, install the Shared Database and Management system to a mapped, shared drive. The resulting path should be Z:\CSCOPE - where Z* is the mapped, shared drive on the server.

Then, install the Management system LINK on ALL workstations that will be used by staff members. You can now open the Management system from a LOCAL workstation and transfer administrations. (You should not launch the Management system from the shared drive.)
*The Z drive is used here as an illustration - it is not a required drive letter.

Q: How do I install CareerScope directly at the Server?
A: If you are installing directly AT the server (as opposed to installing to the server from a remote workstation), you must first create a folder on the server's hard drive that will be mapped from the local workstations as the shared drive.
Install the Shared Database (and Management system if you choose this option) to the created folder.
THEN, map the drive from the local workstation to this created folder. The CSCOPE folder should never be mapped as the drive.

Q: What do I need to know about installing on Windows Vista or Windows 7?
A: CareerScope v8.0 and higher will run on Windows Vista with the default User Account Controls (UAC) in place. CareerScope v10 will run on Windows 7 with the default UAC in place.
A few of the Management system functions (typically DBF Operations) require the user to "Run (the Mgt system) as Administrator". To do this, the user must Right-click on the Management system icon and select "Run as Administrator".
Altering the UAC can disable the CareerScope software. If you must alter the UAC, test your CareerScope Management System and Assessment Tasks to ensure they have not been affected.

Q: What user permissions are required?
A: Set the User Permissions for the CSCOPE folder(s) on the local and network* drive to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drives to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.)
Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Using CareerScope

Q: Why can I not open needed file?
A: The necessary User Permissions may not have been assigned.
1. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer. If that doesn't solve it:
2. If this is a network install, and permissions are correctly assigned, open the CSCOPE folder on the workstation and run the file locator.exe. Redirect the system to the CSCOPE database on the server.

Q: I cannot locate needed files. What should I do?
A: The local workstation is not mapped to the shared drive or the linkage has somehow been undone.
1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system.

If that doesn't solve it:
2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). If you do not have administrator rights to your computer, contact your IT department.

Q: Why does command contain unrecognized phrase/keyword?
A: CareerScope was installed into a folder with a space in its name (ex. Program Files). To fix, uninstall CareerScope from this folder and reinstall to a folder that does NOT have a space in its name.

Q: I see a message "Cursor needs to be updated" OR "Cannot update the cursor," what does this mean?
A: The necessary User Permissions may not have been assigned.
To fix, log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.)
Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Q: I received a message: Fatal Error - 23000 - Field ZIP does not accept null values. What do I do?
A: The new DBFs folder was replaced with the DBFs folder from an earlier version of CareerScope.
Uninstall CareerScope and reinstall. Then, use the Merge Databases feature within the Management System to merge your old data into the new database. Click-by-click directions for merging databases can be found in Appendix A of your User Guide.

Q: What does "Fatal Error – 37000" mean?
A: You may have mapped a drive from the workstation directly to the CSCOPE folder.
You must first install CareerScope to a Shared Drive on the Server. Then, map the local workstation to the Shared Drive - NOT to the CSCOPE folder.

Q: I received a message "File access denied." How can I fix it?
A: The necessary User Permissions may not have been assigned.
Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.)
Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Q: My metered administrations disappeared from my Management system. How do I fix this?
A: If you installed a Local Management system link AFTER transferring administrations to the Shared Management system, the administrations were overwritten and wiped out.
Refer to the Installing CareerScope section of the FAQ and go to "Installation order for Shared Management Systems" to find the proper order to install your Management system components. Then contact VRI to find out how to restore the lost administrations.

Q: What does "OLE Error OX" mean?
A: Some required files are missing or have been overwritten. To fix, Log into the computer as an administrator. Run the Sysinstall.exe utility program from the CareerScope (CS) CD. Put the CS CD into the computer. Cancel out of the installation if it begins automatically. Click on My Computer, and right click on your CD-ROM drive. Select Open. Click on the Utilities folder, then click on Sysinstall. After this file runs, restart the computer and launch the CareerScope Management System. (Your password may be changed to vri by the sysinstall utility program.)

Q: I get a message "Password is incorrect."
A: Your Caps Lock is ON, you have forgotten your password, or someone else has changed the password.
1. Check your Caps Lock. If it is on, turn it off and try your password again. If that doesn't solve it: 2. If Caps Lock is off, you can use your Serial Number for the password. If that doesn't solve it:
3. Contact your IT department to access your computer's registry. The password is found in the CareerScope folder within HKEY_LOCAL_MACHINE\Software\VRI.

Q: My User Guide will not open. What can I do?
A: If you are running a Vista Operating System, you must run the CareerScope Management System as an administrator. To configure Vista so that it will always run the management system as an administrator, follow the steps below.
1. Right-click the CS MGMT icon on your desktop.

2. Click on Properties.
3. On the Shortcut tab, click Advanced.
4. Click on the box next to "Run as administrator" so that a checkmark appears.

5. Click OK; then Click Apply; then Click OK again.

CareerScope Assessment Tasks

The CareerScope Assessment Tasks
Q: I cannot open needed file. What can I do?
A: The necessary User Permissions may not have been assigned.
1. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer. If that doesn't solve it:
2. If this is a network install, and permissions are correctly assigned, open the CSCOPE folder on the workstation and run the file locator.exe. Redirect the system to the CSCOPE database on the server. Then re-launch the software.

Q: I cannot open needed file. What can I do?
A: Computer security system such as DeepFreeze or Fortress may be installed on your computers.
Disable these programs before running CareerScope.

Q: I see a message: Cursor needs to be updated OR Cannot update the cursor
A: The necessary User Permissions may not have been assigned.
Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.)
Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Q: I see a message: "Director Player Error: Script error"
A: The necessary User Permissions may not have been assigned.
Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.)
Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Q: I see a message "Fatal Error has occurred and your assessment cannot proceed. Error S0002. Taskord.dbf does not exist."
A: CSCOPE cannot find the needed database file.
1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn't solve it: 2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive).
Contact your IT department if you do not know how to Map a drive or if you do not have administrator rights to your computer.

Q: "File Access Denied and The necessary User Permissions may not have been assigned." How can I fix it?
A: Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

Q: I see a message "Please see a Staff Member for assistance.
A: The user has "timed-out." To fix, hold down the CTRL button and the letter "B" simultaneously to return the assessment to "active."

Q: I see a message "Please see a Staff Member for assistance. Database files are out of date. Run the CareerScope Management System
before proceeding with assessments."
A: You may have mixed versions of CareerScope installed. If you recently upgraded to a new version of CareerScope, check that all components of your software were updated, including the database. You may need to check both locally and on a network drive, depending upon how your system was configured.
If you are upgraded from version 8.0 or later you may install over the existing components ensuring that the destination directories are identical. If you are upgrading from a version prior to 8.0, uninstall completely and reinstall the new version of CareerScope.

Q: vLaunch has encountered a problem and has to close. What can I do?
A: The local workstation is not mapped to the shared drive or the linkage has somehow been undone.
1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn't solve it: 2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive).
Contact your IT department if you do not know how to Map a drive or if you do not have administrator rights to your computer.

Transferring Administrations (Metered Customers ONLY)

Q: Can I use the web account for transferring administrations if I don't have internet access on the computer with my CareerScope?
A: You do not need internet access on the computer with the CareerScope software to transfer administrations from the metering website. You just need to be able to get to the internet from somewhere. Follow the directions for transferring administrations*, but instead of using Copy and Paste, CAREFULLY write the Authorization code onto a piece of paper. Then, go to any computer that HAS internet access. Continue to follow the directions until you see the green Transfer Code. You will need to print this screen or CAREFULLY write down the Transfer Code onto a piece of paper. You can then return to the computer with your CareerScope Management System and type the Transfer Code into the appropriate field.
(*Directions can be found (1) on the back of the Account information card, (2) in the Startup guide, (3) in the User Guide, (4) in the TransferAdmins.pps animated illustration in the For METERED Users folder within your CSCOPE folder on the local hard drive, and (5) on this FAQ - see below for download).

Q: CareerScope Metering website won't open. What can I do?
A: You may have a pop-up blocker on your computer. Turn off the pop-up blocker or add https://careerscope.net to the list of sites that allow pop-ups.

Q: How do I get administrations from the website onto my computer?
A: Download click-by-click directions for transferring administrations FROM the website to the Management System.
Download click-by-click directions for transferring administrations TO the website from the Management System.
You can also refer to your Startup Guide book, your User Guide (found in your Management system), or the TransferAdmins.pps animated illustration (found in the For METERED Users folder within your CSCOPE folder on the local hard drive.)

Q: I received a message "Invalid Authorization or Transfer code." What should I do?
A: You have incorrectly entered the Code(s) or are trying to use a code that has already been used.
1. Use CTRL-C and CTRL-V to copy and paste the codes to and from the website. Make sure you are using the correct codes. All letters should be CAPITAL and "0" is the number zero. Make sure there are no blank spaces at the ends of the code. OR
2. Make sure you are not using an Authorization code that has already been used. (Check your Transaction History on the careerscope.net website to ensure the code you are trying to use has not been used previously).

Q: I received a message "Invalid Meter Protection." How do I fix it?
A: Your wallet is corrupt. Contact VRI for instructions on getting a replacement wallet.

Other (Printing/Audio/Spanish/User Guide)

Q: I received a message "Object Name not found." What can I do?
A: Run the CR9.exe utility program from the CareerScope CD. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and then click on the Crystal9 folder. In the Crystal9 folder click on CR9.exe to run the program. (There are 2 files that are CR9 - you want the one with capital letters). You should reboot your computer after running this file.

Q: Print reports & Print preview do not work. How can I change that?
A: Run the CR9.exe utility program from the CareerScope CD. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and then click on the Crystal9 folder. In the Crystal9 folder click on CR9.exe to run the program. (There are 2 files that are CR9 - you want the one with capital letters). You should reboot your computer after running this file.

Q: Print Preview works but Print Reports does not. What should I do?
A: 1. Make sure that your printer is connected, plugged in, turned on, and has paper.
OR
2. In your Management system, click File and Setup Printer. Verify that the selected printer is correct.

OR
3. Update your printer drivers.

Q: "Record out of Range," what does that mean?
A: Contact VRI Tech support for assistance.

Q: Audio is not working. What can I do?
A: 1. Audio is an optional add-on. Make sure you purchased this option.
2. Make sure Audio is enabled (See the User Guide in your Management System). 3. Make sure your speakers are turned on and the volume is up and/or that your computer sound level is not on MUTE. 4. Make sure Audio is set as the default template (or the evaluee has been pre-registered for Audio). In the Management system, click on Default Settings then click on administration template. Assign an Audio template as the New Template and set it as Default. 5. Make sure the evaluee is at a workstation with an "Eng w/ Audio" or "ES Tasks" icon.
6. The Identification Information section where the evaluee first logs in does not have an audio track. The audio should begin at the Welcome to CareerScope screen, which immediately follows the Identification Information section.

Q: Spanish is not working. What can I do?
A: 1. Spanish is an optional add-on. Make sure you purchased this option.
2. Spanish is not an automatic default. Make sure a Spanish template is set as the default template (or the evaluee has been pre-registered for a Template with Spanish). In the Management system, click on Default Settings then click on administration template. Assign a Spanish template as the New Template and set it as Default. 3. Make sure the evaluee is at a workstation with an "ES Tasks" icon.
4. The English with Spanish version of CareerScope (ES) has an English audio track with Interest Inventory, Numerical Reasoning and Word Meanings items presented in Spanish. These are the only sections in which you will have Spanish text onscreen.

Q: User Guide - Why don't I have one?
A: Your User Guide is located within the software and is accessible by clicking User Guide on the Menu Bar in your Management system.

Need more information?
If you have an active enhanced support contract, contact VRI Technical Support by calling 1-800-874-5387 or sending an e-mail to info@vri.org. Please have the following information on hand when contacting technical support:

Version of CareerScope you are using

Serial number

CD

Exact error message

Operating System (Windows 2000, XP, Vista)

Metered users: Customer ID code, Login Code

If you are not sure if your support contract is active, contact the Marketing Department at 800-874-5387.